Customer Care & FAQ

Everything you need to know about shopping at ETTO Boutique.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.

What is your return policy for boutique items?

We accept returns within 30 days of purchase. Items must be in their original condition, unworn, unwashed, and with all ETTO Boutique tags still attached.

How do I know which size to choose?

Each product page features a detailed size guide. Since we curate pieces from various designers, we also include 'Fit Notes' to indicate if an item runs true to size, small, or oversized.

Do you offer international shipping?

Yes, ETTO Boutique ships worldwide. International delivery times vary by location but usually range between 7-14 business days depending on customs processing.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

We prioritize high-quality, durable fabrics. Our 'Eco-Edit' collection specifically features garments made from organic cotton, recycled polyester, and Tencel to support a more sustainable fashion cycle.